1. Who we are and what this policy covers
LaserWelder Training provides hands-on laser welding courses, starter kit support and related training services from our Boksburg base, with learners and workshops served across Gauteng and South Africa. For purposes of this policy, the responsible operator is Astros Marketing (Pty) Ltd, which manages the website enquiry process and related admin on behalf of the business.
This policy applies to personal information you submit to us, or that we receive when you ask about training, request a site readiness check, book a course, enquire about starter kits, or ask for technical assistance. It also applies to information gathered through routine use of our contact form and related service communications.
2. Information we collect and why we need it
We collect only the information needed to respond properly, provide services and keep records in order. This may include your name, contact details, company name, training interests, workshop location, preferred branch area, and notes about your equipment or site conditions. In some cases we may also record payment related admin, attendance details, safety acknowledgements and document requests.
- To respond to enquiries and arrange training or support
- To plan course logistics, site visits and starter kit handovers
- To issue training records and a certificate of completion where applicable
- To manage safety briefings, inductions and learner communication
- To keep internal records for administration and legal compliance
We do not collect information that is not reasonably required for these purposes, and we expect you to provide accurate details when making an enquiry or booking.
3. How we use and share personal information
Your information is used only for legitimate business purposes connected to our training and support services. That may include contacting you about course dates, workshop preparation, consumables planning, refresher visits, or technical follow-up. We may also use the details you provide to prepare a training document pack or to understand whether a site is ready for practical laser welding work.
We do not sell personal information. We may share information with staff and authorised service providers who need it to perform their work, such as training coordination, workshop support or administrative processing. Any sharing is limited to what is necessary and subject to confidentiality expectations. If required by law, we may disclose information to a regulator, court, or other lawful authority.
4. Storage, security and retention of records
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. These measures are intended to suit a practical working environment, including offices, training venues and mobile support visits. Access is restricted to people who need the information for their duties.
Records may be stored in paper or electronic form, depending on the nature of the interaction. We keep information only for as long as needed for the purpose it was collected for, or as required by law, after which it is securely deleted or destroyed. If a learner later asks for confirmation of attendance, we may retain enough information to verify prior training history.
5. Your rights under POPIA
You have rights in relation to your personal information, subject to the conditions set out in POPIA. You may ask us what information we hold about you, request correction of inaccurate details, or object to certain processing where the law allows it. You may also withdraw consent where processing is based on consent, although this will not affect processing already done lawfully.
- Request access to your personal information
- Ask us to correct or update inaccurate information
- Object to processing in certain circumstances
- Withdraw consent where applicable
- Lodge a complaint if you believe your rights have been affected
To exercise any of these rights, please use the enquiry form on our contact page and clearly state your request. We may ask for enough information to verify your identity before acting on the request.
6. Cookies, website enquiries and third-party services
Our website may use standard cookies or similar technologies to support basic site functioning and to understand how visitors use the enquiry process. These tools help us keep pages working properly and improve response handling. We do not use this information to identify you personally unless you submit your details through a form.
If you choose to contact us through a third-party platform or follow a link to another service, that service may process your information under its own terms and privacy practices. We are not responsible for those external practices, so please review their notices before sharing personal information. We aim to keep our own handling simple, lawful and limited to the matter at hand.
7. Changes to this policy and how to contact us
We may update this privacy policy from time to time to reflect changes in the law, our services, or our internal procedures. The latest version will apply when you submit information to us, so we recommend checking it before making a new enquiry. Continued use of our contact process after an update means you accept the revised terms.
If you have a question about this policy, your personal information, or how we handle a training enquiry, please use the contact form on our contact page. We will deal with requests in a reasonable time and in line with applicable South African privacy law. Our aim is to keep communication clear, direct and properly recorded.